How to contact 2BrightSparks

Our support staff will be taking some much needed time off over the holiday season to recharge and spend time with friends and loved ones. During this period (13th December 2023 to January 8th 2024), our response times to support tickets may be longer than usual.

We encourage you to explore the options below before submitting a support ticket. Consider delaying non-urgent requests until our support staff return on January 8th 2024.

We appreciate your understanding and patience. Happy holidays from the 2BrightSparks team!

Technical Support is only provided for users of commercial software

• While using our software press F1 or click the Help button.
• Browse our Support Area for answers, read one of our many articles or watch a tutorial.
• Find the latest updates and versions or download old versions.
• There may be a BETA version that has fixed a bug or included a feature you want.
• Lost your serial number? Visit our Lost Serial Number page to retrieve it immediately.
• Visit our Twitter and Facebook pages to find out the latest news.
• Sign up to our occasional Mailing List for special offers and invaluable guidance in using our software.
  

To trial/evaluate/demo any of our software simply download it, install it, run it, and click the Evaluate button when prompted for a serial number. We do not provide serial numbers for evaluation as they are not required.

If the form below does not work, you can email us at

 

 

Frequently Asked Questions

Q. What versions of Windows can SyncBack run on?

A. Windows 11, 10, 8.1, 8, 7 and Vista (32-bit and 64-bit) and Windows Server 2008 and newer (32-bit and 64-bit). There are 64-bit versions of SyncBackSE and SyncBackPro available. SyncBack Touch is available for Windows, Linux, macOS and Android.

Q. Do you provide discounts for education and non-profit organizations?

A. Yes, please complete the form above ensuring your email address matches that of the organization you are representing. State what product you require and exactly how many licenses you need. For more details see our Volume and ENP Discounts page.

Q. I have a technical pre-sales question, where should I ask this?

A. Please use the form above or email

Q. What is your upgrade policy?

A. All minor upgrades are free, e.g. V11.1 to V11.2. If you do not have Upgrade Assurance then there will be a small upgrade fee to upgrade major versions (e.g. V10 to V11), but this will be in line with our low pricing policy. Although licensees are advised to upgrade to the latest version, there is no requirement to do so. Licenses are perpetual. You will find full details of our upgrade policy in the Upgrade Article.

Q. How many computers can I install SyncBack onto?

A. Our licensing policy differs depending on whether you are using our program for home/personal use or for commercial/business purposes. See our licensing policy article for details.

Q. How do I switch to the 64-bit version of SyncBackPro/SE?

A. We have a KB article that explains the differences between the versions and how to migrate.