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Technical Support is only provided for users of commercial software


To trial/evaluate/demo any of our software simply download it, install it, run it, and click the Evaluate button when prompted for a serial number. We do not provide serial numbers for evaluation as they are not required.



Frequently Asked Questions

Q. What versions of Windows can SyncBack run on?

A. Windows 10, 8.1, 8, 7 and Vista (32-bit and 64-bit) and Windows Server 2003 and newer (32-bit and 64-bit). There are 64-bit versions of SyncBackSE and SyncBackPro available. SyncBack Touch is available for Windows, Linux, macOS and Android.

Q. Can SyncBack copy locked/open files?

A. Yes, however please Read This Article for the details. SyncBackFree cannot copy locked/open files.

Q. Do you provide discounts for education and non-profit organizations?

A. Yes, please complete the form above ensuring your email address matches that of the organization you are representing. State what product you require and exactly how many licenses you need. For more details see our Volume and ENP Discounts page.

Q. I have a technical pre-sales question, where should I ask this?

A. Please use the form above.

Q. What is your upgrade policy?

A. All minor upgrades are free, e.g. V8.1 to V8.2. If you do not have Upgrade Assurance then there will be a small upgrade fee to upgrade major versions (e.g. V8 to V9), but this will be in line with our low pricing policy. Although licensees are advised to upgrade to the latest version, there is no requirement to do so. You will find full details of our upgrade policy in the Upgrade Article.

Q. How many computers can I installed SyncBack onto?

A. Our licensing policy differs depending on whether you are using our program for home/personal use or for commercial/business purposes. See our licensing policy article for details.

Q. How do I switch to the 64-bit version of SyncBackPro/SE?

A. We have a KB article that explains the differences between the versions and how to migrate.

Noted Customers

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