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Before You Contact Us
Note: Technical support is provided for licensed users of SyncBackPro and SyncBackSE. To evaluate our software, simply download it and click Evaluate when prompted. No serial number is needed for evaluation.
- Press F1 or click Help within SyncBack for context-sensitive help.
- Browse our Knowledge Base for answers, read one of our many articles, or watch a tutorial.
- Download the latest version, an older version, or a BETA version with the latest bug fixes.
- Check the product comparison to find the right edition for your needs.
- Need volume or educational discounts? We offer discounts for bulk and non-profit purchases.
Stay Connected
- Sign up to our occasional mailing list for special offers and tips on using our software.
Send Us a Message
If the form below does not work, you can email us at 
Frequently Asked Questions
What versions of Windows can SyncBack run on?
Windows 11, 10, 8.1, 8 and 7 with Service Pack 1 (32-bit and 64-bit) and Windows Server 2008 R2 with Service Pack 1 and newer (32-bit and 64-bit). There are 64-bit versions of SyncBackSE and SyncBackPro available. SyncBack Touch is available for Windows, Linux, macOS and Android.
Do you provide discounts for education and non-profit organizations?
Yes, please complete the contact form ensuring your email address matches that of the organization you are representing. State what product you require and exactly how many licenses you need. For more details see our Volume and ENP Discounts page.
I have a technical pre-sales question, where should I ask this?
Please use the contact form on this page or email
What is your upgrade policy?
All minor upgrades are free, e.g. V12.1 to V12.2. If you do not have Upgrade Assurance then there will be a small upgrade fee to upgrade major versions (e.g. V11 to V12), but this will be in line with our low pricing policy. Although licensees are advised to upgrade to the latest version, there is no requirement to do so. Licenses are perpetual, but support is not: basic support is free for 3 months from the date of purchase, and support after that requires an active Upgrade Assurance subscription. You will find full details of our upgrade policy in the Upgrade Article.
How many computers can I install SyncBack onto?
Our licensing policy differs depending on whether you are using our program for home/personal use or for commercial/business purposes. See our licensing policy article for details.
How do I switch to the 64-bit version of SyncBackPro/SE?
We have a KB article that explains the differences between the versions and how to migrate.
