2BrightSparks Accessibility Conformance Report
Revised Section 508 Edition (Based on VPAT® Version 2.4)
This Accessibility Conformance Report documents the degree to which the SyncBack family of products conforms with the accessibility standards used by U.S. Federal agencies and other buyers. It follows the Voluntary Product Accessibility Template (VPAT®) published by the Information Technology Industry Council (ITI). Procurement teams are welcome to reference this page directly; if you need the report in another format, please contact us.
- Name of Product/Version
- SyncBackPro, SyncBackSE, and SyncBackFree V12 for Microsoft Windows
- Report Date
- 3 July 2026
- Product Description
- SyncBackPro, SyncBackSE, and SyncBackFree are backup, synchronisation, and restore applications for Microsoft Windows. They copy files between internal and external drives, network shares, and other devices; SyncBackPro additionally supports FTP, FTPS and SFTP servers, scripting, and cloud storage services. The three products are built from a common codebase and share the same user interface, so this report applies equally to all three; the feature differences between the editions do not affect the conformance information below.
- Contact Information
- 2BrightSparks Pte Ltd, [email protected]
- Notes
- The products are Microsoft Windows desktop applications. They are not web applications and are not authoring tools, so the Web and Authoring Tool rows in the WCAG tables are marked Not Applicable. Level AAA was not evaluated, and Chapter 4 (Hardware) of the Revised Section 508 standards does not apply; those tables are omitted in accordance with the VPAT instructions.
- Evaluation Methods Used
- Conformance information is based on general product knowledge and a manual review of the user interface of the products and their documentation. The products have not been formally tested with assistive technologies such as screen readers.
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standards/guidelines:
| Standard/Guideline | Included in Report |
|---|---|
| Web Content Accessibility Guidelines 2.0 (ISO/IEC 40500) | Level A: Yes Level AA: Yes Level AAA: No |
| Revised Section 508 standards published January 18, 2017 and corrected January 22, 2018 | Yes |
Terms
The terms used in the Conformance Level information are defined as follows:
- Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with equivalent facilitation.
- Partially Supports: Some functionality of the product does not meet the criterion.
- Does Not Support: The majority of product functionality does not meet the criterion.
- Not Applicable: The criterion is not relevant to the product.
WCAG 2.0 Report
Tables 1 and 2 also document conformance with the Revised Section 508 standards: Chapter 5 (501.1 Scope, 504.2 Content Creation or Editing) and Chapter 6 (602.3 Electronic Support Documentation). Because the products are desktop applications rather than web applications or authoring tools, the Web and Authoring Tool rows are marked Not Applicable throughout, and remarks are provided for the Software and Electronic (support) Docs rows.
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.1.1 Non-text Content (Level A) | Web: Not Applicable Electronic Docs: Partially Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: Most images in the online help are screenshots accompanied by descriptive text, but not all images currently have alternative text. Software: The majority of controls have programmatic text labels; some toolbar icons and graphics may lack accessible names. |
| 1.2.1 Audio-only and Video-only (Prerecorded) (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no audio or video content. Software: The software contains no audio or video content. |
| 1.2.2 Captions (Prerecorded) (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no audio or video content. Software: The software contains no audio or video content. |
| 1.2.3 Audio Description or Media Alternative (Prerecorded) (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no audio or video content. Software: The software contains no audio or video content. |
| 1.3.1 Info and Relationships (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: The online help uses HTML headings, lists, and tables to convey structure. Software: Standard Windows controls expose structure and relationships programmatically; some complex or custom controls may not fully expose relationships. |
| 1.3.2 Meaningful Sequence (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Content is presented in a logical reading order. Software: Dialogs use a logical tab and reading order. |
| 1.3.3 Sensory Characteristics (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Instructions do not rely solely on sensory characteristics such as shape, size, or location. Software: Instructions do not rely solely on sensory characteristics such as shape, size, or location. |
| 1.4.1 Use of Color (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: Colour is not used as the only means of conveying information. Software: Some status displays, such as the log and difference views, use colour to highlight state; in most cases the state is also conveyed in text. |
| 1.4.2 Audio Control (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no audio content. Software: The software does not automatically play audio. |
| 2.1.1 Keyboard (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: The online help can be operated via the keyboard. Software: The majority of functionality is operable via the keyboard using standard Windows conventions (menus, shortcut keys, and tab navigation); a small number of operations, such as drag-and-drop, may require a pointing device, although equivalent alternatives are generally available. |
| 2.1.2 No Keyboard Trap (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: No keyboard traps are known. Software: Standard Windows dialogs and controls are used; no keyboard traps are known. |
| 2.2.1 Timing Adjustable (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation has no time limits. Software: Where timed prompts exist (for example, automatically continuing a profile run), the time limits are user-configurable and can be disabled. |
| 2.2.2 Pause, Stop, Hide (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no moving, blinking, or auto-updating content. Software: There is no blinking or scrolling content; progress information updates during operations but does not interfere with use. |
| 2.3.1 Three Flashes or Below Threshold (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: There is no flashing content. Software: There is no flashing content. |
| 2.4.1 Bypass Blocks (Level A) | Web: Not Applicable Electronic Docs: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: Help pages use headings that assistive technologies can use to bypass repeated content; dedicated skip links are not provided. |
| 2.4.2 Page Titled (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Each help page has a descriptive title. Software: Windows and dialogs have descriptive titles. |
| 2.4.3 Focus Order (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The reading and navigation order of the help pages is logical. Software: Dialogs use a logical focus order. |
| 2.4.4 Link Purpose (In Context) (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Link text describes the purpose of the link. Software: Links and buttons are labelled with their purpose. |
| 3.1.1 Language of Page (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Help pages declare the language of the page. Software: The user interface language can be selected by the user. |
| 3.2.1 On Focus (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Moving focus to a component does not trigger an unexpected change of context. Software: Moving focus to a component does not trigger an unexpected change of context. |
| 3.2.2 On Input (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Changing a setting does not cause an unexpected change of context. Software: Changing a setting does not cause an unexpected change of context. |
| 3.3.1 Error Identification (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation does not contain input forms. Software: Input errors are identified and described to the user in text messages. |
| 3.3.2 Labels or Instructions (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation does not contain input forms. Software: Input fields have visible labels and, where needed, instructions. |
| 4.1.1 Parsing (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: No parsing issues are known that affect assistive technologies. Software: The software user interface is not implemented using markup languages. |
| 4.1.2 Name, Role, Value (Level A) | Web: Not Applicable Electronic Docs: Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: Standard HTML elements expose name, role, and value. Software: Standard Windows controls expose name, role, and value through Microsoft Active Accessibility (MSAA) and UI Automation; some custom controls may not expose complete information. The products have not been formally tested with screen readers. |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 1.2.4 Captions (Live) (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no live audio content. Software: The software contains no live audio content. |
| 1.2.5 Audio Description (Prerecorded) (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation contains no prerecorded video content. Software: The software contains no prerecorded video content. |
| 1.4.3 Contrast (Minimum) (Level AA) | Web: Not Applicable Electronic Docs: Partially Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: Most text in the online help meets minimum contrast requirements; contrast ratios have not been formally audited. Software: The default theme provides good contrast for most text, and light and dark themes are available; contrast ratios have not been formally audited. |
| 1.4.4 Resize text (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Partially Supports Authoring Tool: Not Applicable |
Electronic Docs: Text can be resized using standard browser zoom without loss of content or functionality. Software: The applications support Windows display scaling (high DPI) and allow the user to change the font and font size used in the user interface; some dialogs may not reflow perfectly at very large sizes. |
| 1.4.5 Images of Text (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Text is presented as text rather than images of text. Software: Text is presented as text rather than images of text. |
| 2.4.5 Multiple Ways (Level AA) | Web: Not Applicable Electronic Docs: Supports Authoring Tool: Not Applicable |
Electronic Docs: The online help provides a table of contents, a search function, and links between related pages. |
| 2.4.6 Headings and Labels (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Headings and labels are descriptive. Software: Dialogs, controls, and settings have descriptive labels. |
| 2.4.7 Focus Visible (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The browser default focus indicator is visible. Software: Standard Windows focus indicators are used. |
| 3.1.2 Language of Parts (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: Each page is presented in a single language. Software: Each window is presented in a single language. |
| 3.2.3 Consistent Navigation (Level AA) | Web: Not Applicable Electronic Docs: Supports Authoring Tool: Not Applicable |
Electronic Docs: Help pages use consistent navigation. |
| 3.2.4 Consistent Identification (Level AA) | Web: Not Applicable Electronic Docs: Supports Authoring Tool: Not Applicable |
Electronic Docs: Components with the same functionality are identified consistently. |
| 3.3.3 Error Suggestion (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation does not contain input forms. Software: Error messages provide guidance on how to correct the problem where possible. |
| 3.3.4 Error Prevention (Legal, Financial, Data) (Level AA) | Web: Not Applicable Electronic Docs: Supports Software: Supports Authoring Tool: Not Applicable |
Electronic Docs: The documentation does not contain input forms. Software: Confirmation prompts are shown before potentially destructive operations, for example the Differences window shown before file changes are made. |
Note: Level AAA was not evaluated, so the Level AAA table is omitted.
Revised Section 508 Report
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 302.1 Without Vision | Partially Supports | The products use standard Microsoft Windows controls for most of the user interface, which are exposed to assistive technologies such as screen readers via MSAA and UI Automation; however, the products have not been formally tested with screen readers, and some custom controls may be difficult to use without vision. |
| 302.2 With Limited Vision | Partially Supports | The products support Windows display scaling (high DPI), user-selectable fonts and font sizes, and light and dark themes. They have not been formally tested with screen magnifiers. |
| 302.3 Without Perception of Color | Supports | Colour is not used as the only means of conveying information; status information is also conveyed as text. |
| 302.4 Without Hearing | Supports | No audio output is required to operate the products. |
| 302.5 With Limited Hearing | Supports | No audio output is required to operate the products. |
| 302.6 Without Speech | Supports | No speech input is required to operate the products. |
| 302.7 With Limited Manipulation | Partially Supports | The majority of functionality is operable via the keyboard; a small number of operations may require a pointing device. |
| 302.8 With Limited Reach and Strength | Supports | The products are operated with standard input devices and do not require reach or strength beyond that needed to operate the host computer. |
| 302.9 With Limited Language, Cognitive, and Learning Abilities | Supports | The products provide guided wizards for profile creation, Easy and Expert modes to reduce complexity, context-sensitive help, and extensive documentation. |
Chapter 4: Hardware
Not applicable. The SyncBack products are software-only products with no hardware components, so the Chapter 4 criteria table is omitted in accordance with the VPAT instructions.
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 501.1 Scope - Incorporation of WCAG 2.0 AA | See WCAG 2.0 tables | Answered in the WCAG 2.0 tables above. |
| 502 Interoperability with Assistive Technology | ||
| 502.2.1 User Control of Accessibility Features | Supports | The products do not disable or disrupt platform accessibility features chosen by the user. |
| 502.2.2 No Disruption of Accessibility Features | Supports | The products do not disrupt platform features defined in the platform documentation as accessibility features. |
| 502.3 Accessibility Services | ||
| 502.3.1 Object Information | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.2 Modification of Object Information | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.3 Row, Column, and Headers | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.4 Values | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.5 Modification of Values | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.6 Label Relationships | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.7 Hierarchical Relationships | Supports | Standard tree and list controls expose hierarchical relationships. |
| 502.3.8 Text | Supports | Standard Windows text controls expose text content. |
| 502.3.9 Modification of Text | Supports | Editable text uses standard Windows edit controls, which permit modification via assistive technologies. |
| 502.3.10 List of Actions | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.11 Actions on Objects | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.3.12 Focus Cursor | Supports | Keyboard focus is programmatically exposed. |
| 502.3.13 Modification of Focus Cursor | Supports | Keyboard focus can be moved using standard keyboard navigation. |
| 502.3.14 Event Notification | Partially Supports | The products are built primarily with standard Microsoft Windows (VCL) controls, which expose information through Microsoft Active Accessibility (MSAA) and UI Automation. Some custom controls may not expose complete information. The products have not been formally tested with assistive technologies. |
| 502.4 Platform Accessibility Features | Partially Supports | The products support Windows display scaling and provide their own font, font size, and theme settings; support for Windows high-contrast themes has not been formally verified. |
| 503 Applications | ||
| 503.2 User Preferences | Partially Supports | The products provide their own settings for fonts, font sizes, and colour themes and respect several platform settings; they do not follow every platform preference throughout the user interface. |
| 503.3 Alternative User Interfaces | Not Applicable | The products do not provide an alternative user interface that functions as assistive technology. |
| 503.4 User Controls for Captions and Audio Description | ||
| 503.4.1 Caption Controls | Not Applicable | The products do not display video or multimedia content. |
| 503.4.2 Audio Description Controls | Not Applicable | The products do not display video or multimedia content. |
| 504 Authoring Tools | ||
| 504.2 Content Creation or Editing | Not Applicable | Not applicable: the SyncBack products are not authoring tools. |
| 504.2.1 Preservation of Information Provided for Accessibility in Format Conversion | Not Applicable | Not applicable: the SyncBack products are not authoring tools. |
| 504.2.2 PDF Export | Not Applicable | Not applicable: the SyncBack products are not authoring tools. |
| 504.3 Prompts | Not Applicable | Not applicable: the SyncBack products are not authoring tools. |
| 504.4 Templates | Not Applicable | Not applicable: the SyncBack products are not authoring tools. |
| Criteria | Conformance Level | Remarks and Explanations |
|---|---|---|
| 602 Support Documentation | ||
| 602.2 Accessibility and Compatibility Features | Partially Supports | The documentation describes keyboard shortcuts and configuration options; a dedicated section listing accessibility and compatibility features is not currently provided. |
| 602.3 Electronic Support Documentation | See WCAG 2.0 tables | Answered in the WCAG 2.0 tables above. |
| 602.4 Alternate Formats for Non-Electronic Support Documentation | Not Applicable | All support documentation is provided electronically. |
| 603 Support Services | ||
| 603.2 Information on Accessibility and Compatibility Features | Supports | Technical support is provided via a web-based ticket system and email; support staff can provide information on accessibility and compatibility features on request. |
| 603.3 Accommodation of Communication Needs | Supports | Support is provided in written form (web-based tickets and email), which accommodates users who cannot use the telephone. |
Legal Disclaimer
This document is provided for information purposes only and represents the current view of 2BrightSparks Pte Ltd on the accessibility of the named products as of the date of publication. It is not a warranty and is not a contractual commitment.
"Voluntary Product Accessibility Template" and "VPAT" are registered service marks of the Information Technology Industry Council (ITI).
Last Updated July 2026