Independent Vetting
In addition to our many Awards and Testimonials,
the following independent sites have vetted
our software for Spyware, Adware and Viruses:
Spurious Reporting
and Listings
False Positives
A "false positive", also known as
a "false alarm", occurs when anti-virus,
spyware protection, anti-keylogging, or anti-hacking
software detects a legitimate and trusted program,
folder, or file as a problem, when in fact
there is no threat.
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Our software has in the past
been incorrectly flagged. Please Contact
Us if you observe any program that
provides spurious reports that our software
is a threat. We will then immediately contact
the program developers so they can fix
the error in their program as soon as possible. We
also encourage you to do the same. |
How Anti Virus and Security Software Companies Can Make BIG Mistakes
Read articles that report a few of the many "false positives" prominent security software companies have made:
Horror AVG update ballsup bricks Windows 7
Buggy McAfee update whacks Windows XP PCs
AVG incorrectly flags user32.dll in Windows XP SP2/SP3
Flawed Symantec update cripples Chinese PCs
Botched McAfee update shutting down corporate XP machines worldwide
External Website Listings
2BrightSparks have no control over the way
external websites describe and feature their
software. There have been occasions when our
software has been incorrectly named, or a download
for freeware has been incorrectly linked to
a trial. Please Contact
Us detailing the URL where you observed
this error.We
also encourage you to contact the website in
question.
Pirated Software
Be aware that using illegal
methods to obtain
a serial number may result in unwanted
consequences.
Known False Positives and Spurious
Site Listings
SyncBackPro users: Upgrade
to Latest Version (the version is shown
on the top left of the program window).
SyncBackSE users: Upgrade
to Latest Version (the version is shown
on the top left of the program window).
| Program
or Website |
False
Positive Report |
Status |
| ESET NOD32 Antivirus |
Reported SyncBackPro_Setup.exe contained a variant of Win32/Kryptik.ELS trojan. ESET were very prompt in updating their database and their latest updates no longer contains this error. |
Reporting Error |
| KPN telecommunications and ICT service provider, The Netherlands |
"PC veiling" (PC Safe) spuriously reports website as unsafe. |
Reporting Error |
| Sonicwall Router |
Our web store which is hosted by our payment processor is blocked and reported as a "Forbidden Category: Gambling".
The domain esellerate.net does not host and is not used for any gambling Web site. In fact, eSellerate's policies prohibit their clients from even selling gambling-related software, books or information. |
Reporting Error |
AVG Version: 2012.0.1873
Virus database release 2011.12.13 |
"Infection - Virus found VBS/Downloader. Agent MOTD.vbs". The MOTD.vbs is a simple example VB script to show what can be done with installable scripting in SyncBackPro. The script retrieves a 'message of the day' from a web server (if new). The "Downloader.agent" is also referenced. |
Reporting Error |
| Symantec Endpoint Detection |
syncbackpro.dll presented as suspicious cloud. syncbackpro.dll is used by SyncBackPro to record events in the Windows Event Log. The file has been tested and Norton Antivirus is reporting a false positive. The file has been tested and is being reported as a false positive. |
Reporting Error |
| Norton Internet Security 11 & 12 |
Detected As: WS.Trojan.H in file syncbackpro.dll and Suspicious.Cloud.5. |
Reporting Error |
| McAfee Antivirus |
Installing SyncBackPro causes McAfee Antivirus to report the trojan "W32/Zbot.gen.b".
- Scan Engine Version (32-bit) 5400.1158
- DAT Version: 6357.0000
- DAT Created On: 25 May 2011 |
Reporting Error |
| Prevx Version 3.0.5.220 |
Installing SyncBackSE/Pro pops up a false positive Prevx alarm "High Risk Cloaked Malware". Review the VirusTotal Report that shows Prevx is on its own in reporting this false positive. |
Reporting Error |
| AVIRA Premium Security |
The file link to EncryptOnClick_Setup.exe fires up a warning stating the file is held on a phishing/fraud site. This is a completely false statement. The component that is blocking the download is called Antivir WebGuard, and the version number is 10.00.18.00. Visit the Avira Support Page for instructions of how to unblock this false positive. |
Reporting Error |
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Awards and
Industry Associations
2BrightSparks has been awarded over 30 Independent Awards including
the prestigious PC World magazine World
Class Award. Our software was also the only backup product
recommended by name at the first Annual Information & Internet
Security Conference, and 2BrightSparks Pte Ltd is a
member of the following independent
professional
software
associations
that aim to ensure good industry practice:
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