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2BrightSparks: Developers of SyncBack and SyncBackPro. Backup, Synchronization, and Restoration software for local drive, network drive, FTP, Zip archive, or any removable media.
   
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Contact This page provides a contact form for sales inquiries and the media, and general contact information for 2BrightSparks Pte Ltd.
 

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TECHNICAL SUPPORT QUESTIONS ENTERED BELOW WILL BE IGNORED. Please visit the Support Area.

FREQUENTLY ASKED QUESTIONS ARE ANSWERED BELOW


Frequently Asked Questions

Q. Do SyncBackSE and SyncBackPro run on Windows 2008 R2 and Windows 7 (32 bit and 64bit)?

A. Yes, both programs run well on the latest Windows operating systems.

Q. Can SyncBackSE and SyncBackPro copy locked/open files?

A. Yes, however please Read This Article for the details.

Q. Do you provide discounts for educational and non-profit organizations?

A. Yes, please complete the special ENP form for either SyncBackSE or SyncBackPro.

Q. I have a technical pre-sales question, where should I ask this?

A. Visit our support Area and Submit a Support Ticket.

Q. What is your upgrade policy?

A. All minor upgrades are free. For major upgrades there will be a small upgrade fee, but this will be in line with our low pricing policy. Although licensees are advised to upgrade to the latest version, there is no requirement to do so. You will find full details of our upgrade policy in the V5 to V6 Upgrade Article.
   
 

Contacting 2BrightSparks

By Email

If you require email support (commercial software only), you must submit a Support Ticket.

If you are a publisher, represent the press, or wish to inform us about awards, articles, or features about our software, complete the form above.

Company Address

2BrightSparks Pte Ltd
PSA Building
PO Box 364
Singapore 911143

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Support from 2BrightSparks

Dedicated Support Area

Use our extensive KnowledgeBase and FAQs with articles, answers, and information about general and technical issues.

Announcements present the latest version numbers for all our programs, and general support news.

Our Troubleshooting facility can help you find a quick resolution to your issue. From installation to uninstalling, this is a simple way to find a solution to your difficulties.

Support Forum

2BrightSparks provides a lively Support Forum for all our software. The Forum is a great place to exchange information and ideas with other users of our software.

       
       

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