Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if it is freeware or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need lots of information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Backing up Outlook IMAP .ost file

For technical support visit http://support.2brightsparks.com/
Post Reply
vincenzo
Experienced
Experienced
Posts: 35
Joined: Fri Oct 27, 2006 9:04 pm

Backing up Outlook IMAP .ost file

Post by vincenzo » Sat Jul 27, 2019 3:23 am

Will SBSE back up an IMAP .ost file while Outlook is running, or do I need to close the program first?

Thanks

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 861
Joined: Mon Apr 13, 2015 6:22 am

Re: Backing up Outlook IMAP .ost file

Post by Swapna » Sat Jul 27, 2019 6:10 am

Hi,

SyncBackSE supports copying open/locked OST files while Outlook is running. However, it requires the Windows Volume Shadow-Copy Service (VSS) to be working on your PC, and the pre-requisites for using VSS are satisfied:
https://help.2brightsparks.com/support/solutions/articles/43000335703

As we leverage on VSS to copy open/locked files, it would require SyncBackSE to be installed on the same PC system that the open/locked files are stored (one of VSS's requirements). So, please test to see if it works?

Thank you.

vincenzo
Experienced
Experienced
Posts: 35
Joined: Fri Oct 27, 2006 9:04 pm

Re: Backing up Outlook IMAP .ost file

Post by vincenzo » Sat Jul 27, 2019 10:04 pm

OK thanks.

I am looking now at the version comparison page https://www.2brightsparks.com/syncback/compare.html

and the last item in the Supported Protocol section is "Backup Emails" and it says that only SyncBackPro can do this.
What does this refer to?

Thanks

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 861
Joined: Mon Apr 13, 2015 6:22 am

Re: Backing up Outlook IMAP .ost file

Post by Swapna » Sun Jul 28, 2019 1:57 am

Hi,

Please read 'Backup email messages' article for details about Backup Email feature:
https://2brightsparks.freshdesk.com/support/solutions/articles/43000336184

Thank you.

vincenzo
Experienced
Experienced
Posts: 35
Joined: Fri Oct 27, 2006 9:04 pm

Re: Backing up Outlook IMAP .ost file

Post by vincenzo » Mon Jul 29, 2019 12:05 am

OK thanks.

Post Reply