Backup to Network drive (not connecting)

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nutshellml
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Backup to Network drive (not connecting)

Post by nutshellml » Sat Feb 09, 2019 9:54 pm

I have SyncBackPro v8, on Windows 10. I have a group profile to backup to my network drive (computer downstairs) every X days.

The problem is for some reason it's not connecting and I'm getting an error/failed backup. BUT when I'm on my computer (the one with SyncBackPro) and open file explorer > Network > CPU and "connect" or seems like "activate the connection", then run the profile it works.

My question is, is there a way to have SyncBackPro connect to the Network drive first then attempt to run the profile? For some reason it just doesn't seem like it's always an full active/connected drive.

Does this make sense?

Thoughts?

nutshellml
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Joined: Sun Sep 29, 2013 2:42 pm

Re: Backup to Network drive (not connecting)

Post by nutshellml » Sat Feb 09, 2019 9:57 pm

I should add, when selecting the destination, I browse using explorer to the Network > CPU > Folder I want.

Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Backup to Network drive (not connecting)

Post by Swapna » Mon Feb 11, 2019 1:01 am

Hi,

Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:

https://help.2brightsparks.com/support/solutions/articles/43000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.

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