Error Report: // in file name breaks sync

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davidshq
Newbie
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Posts: 4
Joined: Mon Jul 17, 2017 7:36 pm

Error Report: // in file name breaks sync

Post by davidshq » Thu Feb 07, 2019 5:00 pm

Hi All,

I know this is an edge case but am hoping it can be patched rather than convincing my users to stop using // in their file names. :)

I'm syncing between Google Drive and a Windows 2016 server and have a path that looks like this:

\Audio\Visual Technology\Producer Checklists\Producer Sunday Responsibilities // Template

I receive the following error:

Failed to copy from Google Drive: Cannot create file "\\?\path\to\file\SBSE___.HYF"

I suspect the issue is the way that SyncBack is reading the file name, in the left-hand column of the error report where it lists the file that failed to transfer it has this path:

\Audio\Visual Technology\Producer Checklists\Producer Sunday Responsibilities%20\\ Template

Note that SyncBack has reversed the // to make them into part of the path.

Thanks!
Dave

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 785
Joined: Mon Apr 13, 2015 6:22 am

Re: Error Report: // in file name breaks sync

Post by Swapna » Fri Feb 08, 2019 5:44 am

Hi,

Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:

https://help.2brightsparks.com/support/solutions/articles/43000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.

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