Unable to Send Email

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scstechs
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Joined: Wed Jul 11, 2018 7:54 pm

Unable to Send Email

Post by scstechs » Wed Jul 11, 2018 8:49 pm

This is our first time to try Syncback SE on Windows Server 2016. After configuring email log we get message "Unable to send email: Error connecting server; current server smtp.gmail.com; connect failed, error 0x0000274c." We are certain the email login credentials are good as I'm using same on other syncback installations. We've also using tried using other email accounts with same results. Could Server 2016 be blocking outbound or inbound requests? We've turned the firewall off and get same results.

Swapna
2BrightSparks Staff
2BrightSparks Staff
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Joined: Mon Apr 13, 2015 6:22 am

Re: Unable to Send Email

Post by Swapna » Thu Jul 12, 2018 2:56 am

Hi,

The error 0x0000274c is Timeout error. The possible reasons for receiving this error are explained here:

http://support.2brightsparks.com/knowle ... ting-serve

Can you please submit a support ticket to support@2brightsparks.com with your profile configuration and screenshot of the log page showing the error for further investigation.

Thank you

scstechs
Newbie
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Posts: 2
Joined: Wed Jul 11, 2018 7:54 pm

Re: Unable to Send Email

Post by scstechs » Fri Jul 13, 2018 3:10 pm

We resolved the email log problem by using the authorizing cloud account. Thanks for your help.

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