Windows 10 1803 / Microsoft Edge

For technical support visit http://support.2brightsparks.com/
mgutt
Knowledgeable
Knowledgeable
Posts: 22
Joined: Mon Nov 13, 2017 1:00 pm

Windows 10 1803 / Microsoft Edge

Postby mgutt » Fri May 04, 2018 10:14 am

I updated Windows 10 today and now I have two errors (backup to FTP server):

12:08:32 \AppData\Local\Microsoft\WindowsApps\MicrosoftEdge.exe

Failed to copy from Quelle : Cannot read file (\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\Users\xxx\AppData\Local\Microsoft\WindowsApps\MicrosoftEdge.exe): Cannot open file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\Users\xxx\AppData\Local\Microsoft\WindowsApps\MicrosoftEdge.exe". Das System kann auf die Datei nicht zugreifen

L:DELE /xxx/AppData/Local/Google/DriveFS/Logs/$SBV$/drive_fs.xxx.txt
R:250 DELE command successful.
L:CWD /xxx/AppData/Local/Microsoft/WindowsApps/
R:250 CWD command successful.
L:PWD
R:257 "/xxx/AppData/Local/Microsoft/WindowsApps" is current directory.
L:DELE SBSE____.NNB
R:550 SBSE____.NNB: No such file or directory.


12:08:32 \AppData\Local\Microsoft\WindowsApps\Microsoft.MicrosoftEdge_xxx\MicrosoftEdge.exe

Failed to copy from Quelle : Cannot read file (\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\Users\xxx\AppData\Local\Microsoft\WindowsApps\Microsoft.MicrosoftEdge_xxx\MicrosoftEdge.exe): Cannot open file "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\Users\xxx\AppData\Local\Microsoft\WindowsApps\Microsoft.MicrosoftEdge_xxx\MicrosoftEdge.exe". Das System kann auf die Datei nicht zugreifen

L:CWD /xxx/AppData/Local/Microsoft/WindowsApps/Microsoft.MicrosoftEdge_xxx/
R:250 CWD command successful.
L:PWD
R:257 "/xxx/AppData/Local/Microsoft/WindowsApps/Microsoft.MicrosoftEdge_xxx" is current directory.
L:DELE SBSE____.ZTH
R:550 SBSE____.ZTH: No such file or directory.

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 616
Joined: Mon Apr 13, 2015 6:22 am

Re: Windows 10 1803 / Microsoft Edge

Postby Swapna » Sat May 05, 2018 9:51 am

Hi,

Please submit a support zip with debug logs of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you

prookyon
Newbie
Newbie
Posts: 3
Joined: Fri Oct 10, 2014 11:52 am

Re: Windows 10 1803 / Microsoft Edge

Postby prookyon » Fri May 18, 2018 4:29 pm

Hi!

This seems to be a common problem with the latest Windows update.
I stumbled upon it as another backup software could not handle the same file.
The file is owned by SYSTEM so it's not possible to delete normally.
I just deleted the 0 byte exe and another subfolder with the same 0 byte exe by using the Sysinternals PsExec tool to run command prompt as NT Authority\System account and then was able to delete the files. There might be an easier way but this was something I was quite certain would work and it did.
Just writing it here in the hope it could be helpful to someone else googling it.


Return to “SyncBackPro (commercial)”



Who is online

Users browsing this forum: No registered users and 3 guests