Google Drive backup profile results in Unknown error

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ralphslate
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Joined: Fri May 24, 2013 4:00 am

Google Drive backup profile results in Unknown error

Postby ralphslate » Thu May 03, 2018 6:01 pm

I have a job which is set to create a single ZIP backup file on Google Drive. I actually have several of these, and almost all of them work fine.

However, one of them chugs along for a while, everything looks successful, but errors out every time. It gives a message dialog that says "Unknown Error". I was only able to see this dialog by changing the settings to prompt me on several things, such as source or destination not available. Otherwise it fails, it gives a log that says that it failed, but nothing in the log says why. It just say Result: Failure.

Since this is a zip file, which is all-or-nothing, no file is created in the destination.

Any help would be appreciated. I am running the latest version, V8.5.43.0 (x32).

Thanks!

Ralph

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 616
Joined: Mon Apr 13, 2015 6:22 am

Re: Google Drive backup profile results in Unknown error

Postby Swapna » Sat May 05, 2018 9:43 am

Hi,

Please submit a support zip with debug logs of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you


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