Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if it is freeware or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need lots of information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Touch slow - 1,5 days for a Galaxy S6

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. For technical support visit http://support.2brightsparks.com/
Post Reply
daandi
Newbie
Newbie
Posts: 5
Joined: Sun Apr 01, 2007 3:14 pm

Touch slow - 1,5 days for a Galaxy S6

Post by daandi » Sun Oct 22, 2017 4:57 am

Hello,
I just connected my Galaxy S6 with 32GB to my Windows 7 computer. All seems to work. I could set up a profile in Syncbackpro. When I run it tells me that it will need 1.5 DAYS to make the backup? What could be wrong?

best regards
Andreas

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 849
Joined: Mon Apr 13, 2015 6:22 am

Re: Touch slow - 1,5 days for a Galaxy S6

Post by Swapna » Mon Oct 23, 2017 1:51 am

Hi,

Please note that during a profile run the "estimated time left" indicator displayed may be very different to the actual time taken for the profile to complete. Please read this KB article for more details:

http://support.2brightsparks.com/knowledgebase/articles/498390-estimated-time-left-indicator-during-profile-runs

However, if you to continue to run the profile, then SyncBack will recalculate the estimated time and displays the reduced time near the progress bar. If you notice that profile run is very slow with SyncBack Touch then submit a support zip with debug logs for investigation. Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowledgebase/articles/213970-creating-a-debug-information-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

Post Reply