Touch slow - 1,5 days for a Galaxy S6

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. For technical support visit http://support.2brightsparks.com/
daandi
Newbie
Newbie
Posts: 6
Joined: Sun Apr 01, 2007 3:14 pm

Touch slow - 1,5 days for a Galaxy S6

Postby daandi » Sun Oct 22, 2017 4:57 am

Hello,
I just connected my Galaxy S6 with 32GB to my Windows 7 computer. All seems to work. I could set up a profile in Syncbackpro. When I run it tells me that it will need 1.5 DAYS to make the backup? What could be wrong?

best regards
Andreas

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 484
Joined: Mon Apr 13, 2015 6:22 am

Re: Touch slow - 1,5 days for a Galaxy S6

Postby Swapna » Mon Oct 23, 2017 1:51 am

Hi,

Please note that during a profile run the "estimated time left" indicator displayed may be very different to the actual time taken for the profile to complete. Please read this KB article for more details:

http://support.2brightsparks.com/knowle ... ofile-runs

However, if you to continue to run the profile, then SyncBack will recalculate the estimated time and displays the reduced time near the progress bar. If you notice that profile run is very slow with SyncBack Touch then submit a support zip with debug logs for investigation. Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.


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