Can't find files Syncback Touch says it copied to Android SD Card

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. For technical support visit http://support.2brightsparks.com/
tom850i
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Joined: Tue Jan 22, 2013 11:03 pm

Can't find files Syncback Touch says it copied to Android SD Card

Postby tom850i » Mon Sep 04, 2017 10:53 pm

I run a profile to mirror some Windows 10 pictures to my Android SD Card. The profile executes successfully and the log shows all files copied to "Syncback Touch". However, I cannot find them anywhere on my Android phone or SD Card. I've looked via Windows File Explorer and also using the Galaxy S8 "My Files".

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 483
Joined: Mon Apr 13, 2015 6:22 am

Re: Can't find files Syncback Touch says it copied to Android SD Card

Postby Swapna » Tue Sep 05, 2017 1:12 am

Hi,

Please submit a support zip (with debug logs) of the profile run for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.


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