Files are only copied not moved

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. For technical support visit http://support.2brightsparks.com/
olidie
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Files are only copied not moved

Postby olidie » Mon Sep 07, 2015 11:39 am

Hi,

I am using SyncBack Touch to backup certain picture files (.dng) from my phone (Nexus 5, Android 5.1.1) to my PC (Win 8.1 x64, Syncback Pro v7.3.4.0). The profile is setup to move the files from the phone to the computer "Files only on NEXUS are moved to Destination". This used to work fine but not anymore although nothing was changed. Files are just copied and remain on the phone.

Any ideas what the problem might be and how to solve it?

Thank you in advance
Oliver

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Kostas
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Re: Files are only copied not moved

Postby Kostas » Tue Sep 08, 2015 1:06 am

Hi,

You may need to generate a Support Zip with debug log for your profile and send it over to us for investigation.

Submit a support ticket by using the Contact Support in the below link in this article and attach the zip.
http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thanks,
Kostas
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olidie
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Re: Files are only copied not moved

Postby olidie » Tue Sep 08, 2015 6:17 am

Thank you Kostas. I uploaded the debug log to your support.

Oliver

olidie
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Re: Files are only copied not moved

Postby olidie » Tue Sep 15, 2015 6:59 am

Hello Kostas,

as advised I submitted a debug log on Sept 8th and haven't heard anything since then. Any ideas?

Oliver

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Kostas
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Re: Files are only copied not moved

Postby Kostas » Tue Sep 15, 2015 7:02 am

Hi Oliver,

A reply was sent to you the same day. Maybe the email landed in your spam/junk email folder?

Thanks,
Kostas
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olidie
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Re: Files are only copied not moved

Postby olidie » Tue Sep 15, 2015 7:06 am

I just checked my spamfolder but it seems to contain only messages newer than 6 days. Can you pleas resend it? Thank you!

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Kostas
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Re: Files are only copied not moved

Postby Kostas » Tue Sep 15, 2015 7:13 am

I just did :)

Thanks,
Kostas
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olidie
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Re: Files are only copied not moved

Postby olidie » Tue Sep 15, 2015 7:29 am

Thank you. I just replied to your email.

It seems like android did not update the file/folder quickly enough for the windows explorer not to see the deleted files. After restarting the phone the files were completely gone.


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