Root folder inaccessible on Android using SBT 1.3.16

SyncBack Touch is a cross-platform (Windows, macOS, Linux and Android) file server for use with SyncBackPro and SyncBackSE. For technical support visit http://support.2brightsparks.com/
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pawelb
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Root folder inaccessible on Android using SBT 1.3.16

Post by pawelb » Mon Feb 18, 2019 12:53 am

I tried to modify my phone mirror profile using SBT 1.3.16 and SyncBack Pro 8.5.122.0 and I noticed I cannot access root folder of the Android device (Samsung S9+ running Android 9). The highest level folder I can see using "Source\Choose Directory" button is "\sdcard\" - when I click ".." in the dialog window I can't enter the root folder of the Android device to get to the SD card. I am sure it worked before...

Now when I enter path "\" as a source and click "Choose Directory" then what I see in the dialog window is "\sdcard" as well.

When I enter path "\storage\" as a source and click "Choose Directory" then I can see paths in a dialog window:
.
..
68C1-9E35 <- this is my SD Card
emulated
enc_emulated
self

When I click 68C1-9E35 I can browse the SD Card.
When I click "emulated" or "self" I get "scan failed with error code 13".
When I click "enc_emulated" I get empty directory.
When I click ".." the window goes to the "\sdcard" directory and I can see my phone only...

Swapna
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Joined: Mon Apr 13, 2015 6:22 am

Re: Root folder inaccessible on Android using SBT 1.3.16

Post by Swapna » Mon Feb 18, 2019 2:37 am

Hi,

New Android OS versions doesn't allow browsing the root folder of the device for external SD card path.

You can directly enter the SD card path under: Modify profile > Simple > SyncBack Touch path. Alternatively, you can enter \storage\ in the Touch path and click on browse button to access the contents of external SD card. Then select the sub-folder with the external SD card ID (e.g. \storage\68C1-9E35\) as the Touch path to backup files to/from your external SD card. In addition, if you want to write to an external SD card, you should grant access to SyncBack Touch application via Menu > Settings > Misc. > Enable SD Card button.

If you still receive errors, please generate/submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions for creating and submitting the support zip are given here:

https://help.2brightsparks.com/support/solutions/articles/43000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

pawelb
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Joined: Thu Nov 30, 2006 3:48 pm

Re: Root folder inaccessible on Android using SBT 1.3.16

Post by pawelb » Mon Feb 18, 2019 8:15 am

Are you sure this is Android and not the SBT problem? I have third party file managers installed on the phone that can access the root folder and browse whole filesystem (without restricted folders like "data" directories of course - my device is not rooted).

Shouldn't be the same with SBT as it is installed on the phone, too?

pawelb
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Joined: Thu Nov 30, 2006 3:48 pm

Re: Root folder inaccessible on Android using SBT 1.3.16

Post by pawelb » Wed Mar 20, 2019 2:06 am

Hi,
any news on the topic?

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