Support for our freeware

SyncBackFree is the freeware version of SyncBack. It is *not* an evaluation version of SyncBackPro/SE/Lite.
Dave Wilkins
2BrightSparks Staff
2BrightSparks Staff
Posts: 1879
Joined: Thu Jan 04, 2007 10:02 am

Support for our freeware

Post by Dave Wilkins » Wed Nov 14, 2012 11:33 am

SyncBackFree, like SyncBackLite, SyncBackSE and SyncBackPro, has a Technical Support Wizard. This can be used to supply 2BrightSparks with detailed information, via the online support system, to help resolve problems with the software.

However, please note that users of SyncBackFree are not entitled to any technical support from 2BrightSparks. Technical support is only provided to users of our commercial software and not for any of our freeware products. Any questions about our freeware should always be directed to this public user forum. Please do not submit a support ticket, email us directly, or send a private message via the forum.

Before posting you should do the following:

- SyncBackFree comes with an extensive help file, so if you have a question or problem you should check the help file first.
- Check the searchable online knowledge base that has been built up over the years. It provides answers to the vast majority of common and frequently asked questions.
- Search the forum to see if your question or problem has already been answered - it is very likely it has.

Bear in mind the forum is for users and no guarantee is given that your post will receive a response from 2BrightSparks staff.

However, if you have found a bug in the software, freeware or commercial, then we'll be more than happy to work with you to fix it as soon as possible. If required, 2BrightSparks staff will provide you with details on how to use the Technical Support Wizard to submit a support ticket. For freeware issues, this would be at our discretion/decision and by invitation only.

Thank you for your understanding and cooperation.