Problem: SBMservice unresponsive

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hhh
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Re: Problem: SBMservice unresponsive

Postby hhh » Tue Oct 09, 2012 9:20 am

We updated to the new version yesterday, and it's running fine sofar.
We're still monitoring the service, and I'll post back if we experience anything unusual.

hhh
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Re: Problem: SBMservice unresponsive

Postby hhh » Tue Oct 09, 2012 2:24 pm

We've had a freeze again this afternoon.
I've submitted the debug.txt in support ticket 9639-6107030357 using the large file upload tool.

When freezing, the monitoring showed the following:
Response time 40-60 msec
Working set constant at 15 mbyte
Pagefile use constant at 11 706 368 kbyte
Threads constant at 14#
Handles constant at 370#

We have now restarted the service.
Please let me know if I should change any values in the configuration or make any other changes.

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mickyj
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Re: Problem: SBMservice unresponsive

Postby mickyj » Thu Oct 11, 2012 3:20 am

We've uploaded new versions of the server and console. The server includes a large number of changes and more debug output to help us track down this freezing problem (if it hasn't now been fixed). The console version number is 2.6 and can be downloaded here:

http://www.2brightsparks.com/assets/sof ... _Setup.exe

The server version number is 1.9 and can be downloaded here:

http://www.2brightsparks.com/assets/sof ... _Setup.exe

If you experience lock-up issues please send us the debug.txt file before you restart the service. It's critically important you copy the debug.txt file before rebooting or restarting. In this new version, if the server freezes, the bug report file will tell us exactly where it has frozen, and hopefully with that information we'll finally be able to resolve this issue.

hhh
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Re: Problem: SBMservice unresponsive

Postby hhh » Thu Oct 11, 2012 10:11 am

just updated! Will post back as soon as I have any news.

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Re: Problem: SBMservice unresponsive

Postby hhh » Mon Oct 15, 2012 7:23 am

We had another freeze over the weekend.
Copied the log file before restarting the service and will be uploading it shortly.

Monitoring says:
Working set constant at 28mbyte
Pagefile constant at 24 109 056 Kbyte
Threads constant at 33#
Handles constant at 429#

should we change any configuration values or should we just wait for a new release?


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