From 7.5 to 7.6

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Amyco
Newbie
Newbie
Posts: 6
Joined: Tue Jun 07, 2016 8:31 am

From 7.5 to 7.6

Postby Amyco » Sun May 21, 2017 7:16 pm

Hello,
I bought several years ago a version of SyncBackSE. It is installed on two PCs, one old and one new, both under Win10 family.

On the new PC it is the 7.6.64.0 which is installed and I was able to upgrade to 7.6.74.0.

On the old PC it is the 7.5.19.0 which is installed and which indicates that a new version is available but it is impossible for me to carry out the update. How to solve this problem without losing the saved profiles and their settings?

Thank you for your reply.
SyncBack is a very good product very useful.

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 484
Joined: Mon Apr 13, 2015 6:22 am

Re: From 7.5 to 7.6

Postby Swapna » Mon May 22, 2017 2:09 am

Hi,

Can I request you to submit a support ticket to support@2brightsparks.com, with some screen shots showing the problem (error messages returned when upgrading to the latest version) for further investigation?

Thank you.

Amyco
Newbie
Newbie
Posts: 6
Joined: Tue Jun 07, 2016 8:31 am

Re: From 7.5 to 7.6

Postby Amyco » Mon May 22, 2017 8:51 am

Yes it's done.

But I found that the problem only occurred if my Chrome browser was not already open.
If it is open, then updating works.

Thank You


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