Before posting, and to avoid disappointment, please read the following:

  • This forum is not for 2BrightSparks to provide technical support. It's primarily for users to help other users. Do not expect 2BrightSparks to answer any question posted to this forum.
  • If you find a bug in any of our software, please submit a support ticket. It does not matter if you are using our freeware, a beta version or you haven't yet purchased the software. We want to know about any and all bugs so we can fix them as soon as possible. We usually need more information and details from you to reproduce bugs and that is better done via a support ticket and not this forum.

Backup to Network drive (not connecting)

For technical support visit https://support.2brightsparks.com/
Post Reply
nutshellml
Newbie
Newbie
Posts: 2
Joined: Sun Sep 29, 2013 2:42 pm

Backup to Network drive (not connecting)

Post by nutshellml »

I have SyncBackPro v8, on Windows 10. I have a group profile to backup to my network drive (computer downstairs) every X days.

The problem is for some reason it's not connecting and I'm getting an error/failed backup. BUT when I'm on my computer (the one with SyncBackPro) and open file explorer > Network > CPU and "connect" or seems like "activate the connection", then run the profile it works.

My question is, is there a way to have SyncBackPro connect to the Network drive first then attempt to run the profile? For some reason it just doesn't seem like it's always an full active/connected drive.

Does this make sense?

Thoughts?
nutshellml
Newbie
Newbie
Posts: 2
Joined: Sun Sep 29, 2013 2:42 pm

Re: Backup to Network drive (not connecting)

Post by nutshellml »

I should add, when selecting the destination, I browse using explorer to the Network > CPU > Folder I want.
Swapna
Expert
Expert
Posts: 1026
Joined: Mon Apr 13, 2015 6:22 am

Re: Backup to Network drive (not connecting)

Post by Swapna »

Hi,

Please submit a support zip with debug logs of the profile run to [email protected] for investigation. Full instructions are given here:

https://help.2brightsparks.com/support/ ... 3000335603

If your Zip is over 20MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum

Thank you.
Post Reply