SyncBackPro not creating FTP directories

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sellmy300m
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Joined: Tue Nov 28, 2017 9:34 pm

SyncBackPro not creating FTP directories

Postby sellmy300m » Tue Nov 28, 2017 9:59 pm

I am evaluating SyncBackPro v8.4.5.0 backup running on Win10-64 backing up to a FileZilla 0.9.60 FTP server on Win10-32 using an FTPS connection. At present, I'm on a LAN with no firewall other than Windows firewall. SBP successfully logs in and backups up files into existing folders / dirs, but fails to create directories on the FTP server. Error message:
Scan failed (-1): Expected another server reply(15) : 550 CWD failed. "/ABC/DEF": directory not found.

Step and repeat that message for every directory. There are no other messages, except "skipped" files because the directory doesn't exist. FileZilla logs confirm the 550 failure.

I can connect via an FTP client and successfully create directories without issue.

Does the forward / vs Windows back \ have anything to do with it? If so, is there an option to address the problem?

Thanks in Advance.


SBP Test FTP connection output:

11/28/2017 3:41:43 PM: SyncBackPro V8.4.5.0 (x64)
11/28/2017 3:41:43 PM: Windows 10 x64 build 15063
11/28/2017 3:41:43 PM: Resolving host name "192.168.1.3"
11/28/2017 3:41:43 PM: Connecting to 192.168.1.3 Port: 21
11/28/2017 3:41:43 PM: Connected to 192.168.1.3.
11/28/2017 3:41:43 PM: 220-FileZilla Server 0.9.60 beta
11/28/2017 3:41:43 PM: 220-written by Tim Kosse (tim.kosse@filezilla-project.org)
11/28/2017 3:41:43 PM: 220 Please visit https://filezilla-project.org/
11/28/2017 3:41:43 PM: AUTH TLS
11/28/2017 3:41:43 PM: 234 Using authentication type TLS
11/28/2017 3:41:43 PM: Connected. Exchanging encryption keys...
11/28/2017 3:41:44 PM: Key Exchange: 256 bit Unknown
11/28/2017 3:41:44 PM: Session Cipher: 256 bit AES
11/28/2017 3:41:44 PM: Unknown encrypted session established.
11/28/2017 3:41:44 PM: Command channel protection set to Private.
11/28/2017 3:41:44 PM: PBSZ 0
11/28/2017 3:41:44 PM: 200 PBSZ=0
11/28/2017 3:41:44 PM: USER fxdwg
11/28/2017 3:41:44 PM: 331 Password required for fxdwg
11/28/2017 3:41:44 PM: PASS (hidden)
11/28/2017 3:41:44 PM: 230 Logged on
11/28/2017 3:41:44 PM: SYST
11/28/2017 3:41:44 PM: 215 UNIX emulated by FileZilla
11/28/2017 3:41:44 PM: Detected Server Type: UNIX
11/28/2017 3:41:44 PM: RTT: 5.220 ms
11/28/2017 3:41:44 PM: FEAT
11/28/2017 3:41:44 PM: 211-Features:
11/28/2017 3:41:44 PM: MDTM
11/28/2017 3:41:44 PM: REST STREAM
11/28/2017 3:41:44 PM: SIZE
11/28/2017 3:41:44 PM: MODE Z
11/28/2017 3:41:44 PM: MLST type*;size*;modify*;
11/28/2017 3:41:44 PM: MLSD
11/28/2017 3:41:44 PM: AUTH SSL
11/28/2017 3:41:44 PM: AUTH TLS
11/28/2017 3:41:44 PM: PROT
11/28/2017 3:41:44 PM: PBSZ
11/28/2017 3:41:44 PM: UTF8
11/28/2017 3:41:44 PM: CLNT
11/28/2017 3:41:44 PM: MFMT
11/28/2017 3:41:44 PM: EPSV
11/28/2017 3:41:44 PM: EPRT
11/28/2017 3:41:44 PM: 211 End
11/28/2017 3:41:44 PM: CLNT SyncBackPro
11/28/2017 3:41:44 PM: 200 Don't care
11/28/2017 3:41:44 PM: OPTS UTF8 ON
11/28/2017 3:41:44 PM: 202 UTF8 mode is always enabled. No need to send this command.
11/28/2017 3:41:44 PM: PWD
11/28/2017 3:41:44 PM: 257 "/" is current directory.
11/28/2017 3:41:44 PM: CWD /KAL/
11/28/2017 3:41:44 PM: 250 CWD successful. "/KAL" is current directory.
11/28/2017 3:41:44 PM: PWD
11/28/2017 3:41:44 PM: 257 "/KAL" is current directory.
11/28/2017 3:41:44 PM: Unknown - 215 UNIX emulated by FileZilla

11/28/2017 3:41:44 PM: TYPE I
11/28/2017 3:41:44 PM: 200 Type set to I
11/28/2017 3:41:44 PM: PROT P
11/28/2017 3:41:44 PM: 200 Protection level set to P
11/28/2017 3:41:44 PM: PASV
11/28/2017 3:41:44 PM: 227 Entering Passive Mode (192,168,1,3,39,19)
11/28/2017 3:41:44 PM: Opening data connection to 192.168.1.3 Port: 10003
11/28/2017 3:41:44 PM: STOR SBSE____.YN9
11/28/2017 3:41:44 PM: Connected. Exchanging encryption keys...
11/28/2017 3:41:44 PM: 150 Opening data channel for file upload to server of "/KAL/SBSE____.YN9"
11/28/2017 3:41:44 PM: Key Exchange: 256 bit Unknown
11/28/2017 3:41:44 PM: Session Cipher: 256 bit AES
11/28/2017 3:41:44 PM: Unknown encrypted session established.
11/28/2017 3:41:44 PM: 4 bytes transferred. (129 bytes/s) (31 ms)
11/28/2017 3:41:48 PM: 226 Successfully transferred "/KAL/SBSE____.YN9"
11/28/2017 3:41:48 PM: MFMT 20171128214144 SBSE____.YN9
11/28/2017 3:41:48 PM: 213 modify=20171128214144; /KAL/SBSE____.YN9
11/28/2017 3:41:48 PM: RNFR SBSE____.YN9
11/28/2017 3:41:48 PM: 350 File exists, ready for destination name.
11/28/2017 3:41:48 PM: RNTO SBSE____.TMQ
11/28/2017 3:41:48 PM: 250 file renamed successfully
11/28/2017 3:41:48 PM: DELE SBSE____.YN9
11/28/2017 3:41:48 PM: 550 File not found
11/28/2017 3:41:48 PM: SIZE SBSE____.YN9
11/28/2017 3:41:48 PM: 550 File not found
11/28/2017 3:41:48 PM: DELE SBSE____.TMQ
11/28/2017 3:41:48 PM: 250 File deleted successfully
11/28/2017 3:41:48 PM:
11/28/2017 3:41:48 PM: Features supported by FTP server:
11/28/2017 3:41:48 PM:
11/28/2017 3:41:48 PM: MODE Z: Yes
11/28/2017 3:41:48 PM: MDTM: Yes
11/28/2017 3:41:48 PM: MFMT: Yes
11/28/2017 3:41:48 PM: MLST: Yes
11/28/2017 3:41:48 PM: SIZE: Yes
11/28/2017 3:41:48 PM: REST: Yes
11/28/2017 3:41:48 PM: XCRC: No
11/28/2017 3:41:48 PM: XMD5: No
11/28/2017 3:41:48 PM: UTF8: Yes
11/28/2017 3:41:48 PM:
11/28/2017 3:41:48 PM: Passive connection: Yes
11/28/2017 3:41:48 PM: Can set file last modification date and time: Yes
11/28/2017 3:41:48 PM: Can set file creation date and time: No
11/28/2017 3:41:48 PM: Supports safe copies: Yes
11/28/2017 3:41:48 PM: Supports resuming: Yes
11/28/2017 3:41:48 PM: Supports file hashing: No
11/28/2017 3:41:48 PM: Supports Unicode (UTF8): Yes
11/28/2017 3:41:48 PM: Supports faster directory listings: Yes

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 484
Joined: Mon Apr 13, 2015 6:22 am

Re: SyncBackPro not creating FTP directories

Postby Swapna » Wed Nov 29, 2017 6:24 am

Hi,

Please submit a support zip (with debug logs) of your profile run to support@2brightsparks.com for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowledgebase/articles/213970-creating-a-debug-information-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you


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