[cannot prompt user] error

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Joined: Thu Oct 19, 2017 6:11 pm

[cannot prompt user] error

Post by Jeremydr48 » Thu Oct 19, 2017 6:15 pm

I am running SyncBack Pro V8.3.6.0. I am trying to sync my local server data to Box. I have setup a profile to sync my E drive to box which was working until a couple of weeks ago and I started receiving the [cannot prompt user] message in the log files. This is ran on a schedule via task manager and is preferred to be unattended.

Any Ideas as to why or what is happening here?

Thanks in advance for any assistance.

2BrightSparks Staff
2BrightSparks Staff
Posts: 719
Joined: Mon Apr 13, 2015 6:22 am

Re: [cannot prompt user] error

Post by Swapna » Fri Oct 20, 2017 3:20 am


Please submit a support zip (with debug logs) of the failed run for investigation.

Full instructions for creating and submitting the support zip are given here:


If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

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