backing up Gmail accounts

Jarkspeak · Post by **Jarkspeak** » Sun Sep 17, 2017 4:29 pm

I have SBP 8.2.18.0 and am backing up 3 Gmail accounts.

One of the accounts finishes OK - the other two finish with failures.

For the failures the log lists the email name and then the following as the reason

Failed to copy from Backup Email : Safe copy failed. Failed to rename temp file: Cannot move file (123): The filename, directory name, or volume label syntax is incorrect

R: 174794 of 182985
R: 176088 of 182985
R: 177489 of 182985
R: 178890 of 182985
R: 180184 of 182985
R: 181585 of 182985
R: 182985 of 182985
R:)
A0549 OK Success

The thing is that according to Gmail the email doesn't exist. These emails are actually trash so I'd delete them if I could.

Any body got any ideas?

Swapna · Post by **Swapna** » Mon Sep 18, 2017 12:13 am

Hi,

Please submit a support zip (with debug logs) of the failed profile run for investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowledgebase/articles/213970-creating-a-debug-information-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

Jarkspeak · Post by **Jarkspeak** » Tue Oct 17, 2017 8:34 am

I'll do that - sorry for the delay.

My bad - got a bit sidetracked with other stuff.

Thanks

2BrightSparks

backing up Gmail accounts

backing up Gmail accounts

Re: backing up Gmail accounts

Re: backing up Gmail accounts