AWS S3 Mirror Empty Files

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Stupotseb1
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Joined: Mon Sep 11, 2017 1:32 pm

AWS S3 Mirror Empty Files

Postby Stupotseb1 » Mon Sep 11, 2017 3:09 pm

Hi,

We use Syncback (up to date Vn7) to mirror files from a S3 bucket to a local drive every 5 minutes. Occasionally a file gets copied to the local drive recorded as zero bytes. The files exists as the correct size in the S3 bucket but even if I delete the file locally, syncback never picks up the file again. I have to manually copy it over.

I have verify options ticked but I wonder i these do anything with S3 buckets?

Any thoughts greatly appreciated.

Thanks

Stuart

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 484
Joined: Mon Apr 13, 2015 6:22 am

Re: AWS S3 Mirror Empty Files

Postby Swapna » Tue Sep 12, 2017 4:09 am

Hi,

Please submit a support zip (with debug logs) of the profile run, and the full path of the file that SyncBack failed to download for further investigation.

Full instructions for creating and submitting the support zip are given here:

http://support.2brightsparks.com/knowle ... ation-file

If your Zip is over 30MB, contact us for alternate instructions, advising the actual size. Do not try to attach to the ticket!

Do not post (nor links to) Support Zips on this open forum.

Thank you.

Stupotseb1
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Posts: 3
Joined: Mon Sep 11, 2017 1:32 pm

Re: AWS S3 Mirror Empty Files

Postby Stupotseb1 » Tue Sep 12, 2017 10:05 am

I will post it here the next time it happens with that info.

thanks

Stuart

Swapna
2BrightSparks Staff
2BrightSparks Staff
Posts: 484
Joined: Mon Apr 13, 2015 6:22 am

Re: AWS S3 Mirror Empty Files

Postby Swapna » Tue Sep 12, 2017 10:19 am

Hi,

If the problem occurs again, please submit your support zip to support@2BrightSparks.com. Please do not post support zips on this open forum.

Thank you for your understanding.

Stupotseb1
Newbie
Newbie
Posts: 3
Joined: Mon Sep 11, 2017 1:32 pm

Re: AWS S3 Mirror Empty Files

Postby Stupotseb1 » Tue Sep 26, 2017 8:21 am

I discovered what the issue was. The disk space was too low at times to copy the file so it would copy it with 0 bytes. Older files would get cleaned up and subsequent files would be ok. I increased the disk size and I've not had a problem since.

What is odd though, is that once the file has copied to the local disk at 0 bytes, even if I delete it, it will not mirror and copy that file again. I have to do it manually.


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