|
My First
Backup
|
Tutorials |
| 1 | 2 | 3 | 4 |
5 | 6 |
|
|
Creating and running
your first backup profile
|
Help!
Online and Printable Support Resources
As a user of SyncBackSE you can enjoy
extensive support from 2BrightSparks.
Your first port of call for support
is to read the program help file. Click
'Help' under the help menu, or the Help button on the main program window to
open the help file:
If you've
never backed up data before, we advise
you read the New User Guide in the
program Help File which explains the
fundamentals about different kinds
of backup. Using SyncBackSE provides
detailed explanations of all the functions
in SyncBackSE including Basic Operation;
Easy Mode; Expert Mode; Runtime Help;
and a Technical Reference.
The help
file also offers context sensitive
guidance when using
the program. You'll
find a Help button
in most of the program's windows. Clicking
the help button will
take you straight to the help page for
that particular task or option. The following
help button in the program for example
will take you to the section of this
help file relating to the Advanced Email
settings:
Fully Searchable and Printable
Help Manual
A fully searchable and printable SyncBackSE
Help File is available as an Adobe PDF
file (Portable Document Format) from
our website at:
http://www.2brightsparks.com/syncback/SyncBackSE-PDF.zip
Although Adobe Acrobat
Reader is installed as standard on Windows
computers, you may wish to download and
install the very latest version which
includes significant improvements over
its predecessors:
Online Support from 2BrightSparks
Our online
support is among the best in the industry.
You'll find Tutorials
like the one you're browsing to get you
up and running, our extensive
Support
Area which features our KnowledgeBase
and FAQs (Frequently Asked Questions),
and quick fix TroubleShooter.
Email Support
You must use our Support
Ticketing service
for email support.
Support Ticketing ensures we keep the
appropriate records of your support request
and our response history to you. This
helps us deliver a better service to
all our customers as we respond more
quickly, audit the effectiveness of our
responses, and generally improve the
quality of our support. In addition,
analysis of our support performance,
and the frequency level of specific support
requests also leads to improving our
software.
We trust you understand
the importance we place on the high quality
of our software and service, and therefore
we must follow procedures that are of
greatest benefit to the majority of our
users. Direct email support requests
will be ignored.
All Material:
2BrightSparks Pte Ltd © 2003-2008
|
