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I did not submit a support ticket but emailed you a technical support question directly. Why did you not answer?
Q: I did not submit a support ticket but emailed you a technical support question directly. Why did you not answer? We often receive technical support questions that...
Last Modified: 2007-06-18 Number of views: 5028
Important information to include in a technical support ticket / request
Q: Important information to include in a technical support ticket / request When submitting a support ticket for technical support please make sure you have done the...
Last Modified: 2007-09-18 Number of views: 3836
Receiving e-Mail Responses From 2BrightSparks
Receiving e-Mail Responses From 2BrightSparks This article details the steps you need to take in order to receive email responses from 2BrightSparks Pte Ltd. This...
Last Modified: 2007-06-15 Number of views: 3595
Searching the KnowledgeBase and FAQ Area
Effective Searching of the KnowledgeBase and FAQs Find what you want fast The easiest method of finding an article or FAQ in the Support Area is to use the search...
Last Modified: 2009-12-17 Number of views: 5995


Frequently Asked Questions (388)
Extensive FAQs covering our company, commercial software, freeware, and Web Store.
Technical Articles (37)
Find articles on technical issues relating to our software.
Sales (17)
Information about buying our software.
Web Store (25)
Information relating to payments and our Web Store.
Educational and Non-Profits (1)
Information for Educational Institutions and Non-Profit Organisations.
Legal (4)
Information about our Terms and Conditions, Privacy Policy, and Corporate Matters.


Most Viewed Articles
Assigning a permanent drive letter to an external USB drive / flash drive / memory stick in Windows XP
Assigning a permanent drive letter to an external USB drive / flash drive / memory stick in Windows XP Introduction This article provides information about...
Copying open / locked files with SyncBackSE/Pro
Copying open / locked files with SyncBackSE/Pro Open / locked files can only be copied by SyncBackSE/Pro when the following criteria are met: SyncBackSE/Pro...
Known bugs, problems, and issues with SyncBackSE and SyncBackPro and their fixes
Known bugs, problems, and issues with SyncBackSE and SyncBackPro and their fixes Introduction This article provides information about known bugs with the latest...
Running SyncBackSE/Pro from an external storage device
Running SyncBackSE/Pro from an external storage device This article provides information about making running SyncBackSE/Pro from an external storage device, e.g. USB...
FAQ: I cannot get SyncBack/SE/Pro to work with the Windows Task Scheduler. What's wrong?
Q: I cannot get SyncBack/SE/Pro to work with the Windows Task Scheduler. What's wrong? There are a number of possible reasons: - Check to see what error message is...
Access Denied error message
Access Denied error message If a file cannot be copied because of an Access Denied error message it is because the NTFS security permissions are not set correctly...
FAQ: When I run SyncBackSE/Pro on Windows Vista it always prompts me with "A program needs your permission to continue". Why?
Q: When I run SyncBackSE/Pro Windows always prompts me with “A program needs your permission to continue”. Why? Windows Vista introduced some very strict...
Backing up Microsoft Outlook PST files
Backing up Microsoft Outlook PST files Introduction This article describes how to locate and backup Microsoft Outlook files. The Personal Folder file (.pst /...
Cannot copy file (87): The parameter is incorrect
Cannot copy file (87): The parameter is incorrect This error ( Cannot copy file (87) ) occurs when a file over 4GB in size is being copied from an NTFS partition to a...
FAQ: How do I backup to a CD-RW, DVD+RW, or DVD-RW disk?
Q: How do I backup to a CD-RW, DVD+RW, or DVD-RW disk? If you are using SyncBackPro then simply create a profile that does a backup to CD/DVD. The information below...
0x80070005: Access is denied error message when scheduling a profile
“0x80070005: Access is denied” error message when you create a scheduled task in Windows XP or Windows XP Tablet PC Edition 2005 This article provides...
FAQ: Is your freeware crippled with reduced functionality?
Q: Is your freeware crippled with reduced functionality? No! The main differences between the shareware and freeware versions of our programs are that the...
Configuring a profile to use the correct drive letter when the drive letter is unknown
Configuring a profile to use the correct drive letter when the drive letter is unknown or changes Introduction This article provides information about configuring...
External exception E06D7363
External exception E06D7363 This article provides information about how to resolve the error External exception E06D7363 which may be given when an attempt is made to...
FTP, FTPS, and SFTP servers
FTP, FTPS, and SFTP There are three different types of FTP servers and FTP connections: Standard non-encrypted FTP servers: SyncBackPro, SyncBackSE, and...
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