SyncBackSE/Pro icons appear as generic Windows icons

It has been reported by a few users that a syndrome can occur in Windows 7 whereby the OS will try to unilaterally apply a 'shield' overlay to various SE/Pro icons (locations vary). This is an attempt (apparently) by Windows to indicate that double-clicking (etcetera) such an icon will trigger a UAC (User Access Control) prompt. It seems that occasionally Windows snarls up this process (presumably resulting in a corrupt 'combination' icon being cached), and this corruption is detected when Windows tries to load that cached icon as a replacement for the standard icon contained in the SE/Pro EXE. As a result a 'lowest-common-denominator' generic Windows icon is displayed instead. This behavior is reportedly not limited to our software, but is (apparently) limited to software which asks for 'elevated privileges' by default (which SE/Pro do in order to perform their advertised functions, e.g, copy open/locked files).  It may therefore happen that SE/Pro are the only such software on users' PCs, and may thus give the misleading impression this is limited to our software alone, which it seems is not the case.

This forum thread refers, and contains several suggested cures or workarounds, also 3rd-party confirmation this happens to other software that asks for 'elevation'.

Note that we have not been able to replicate this syndrome here at 2BrightSparks, so cannot vouch for the efficacy of any cures/workarounds. This information is provided 'as is', without prejudice. You try these suggestions at your own risk.

SyncBackFree is generally not affected, as it does not by default ask for elevated privileges (as it contains no functionality that needs them). It may occur if the freeware version's main EXE file or a shortcut to it is set to 'Run as administrator'

Applies to

SyncBackSE, SyncBackPro