Technical Support by Email

2BrightSparks Pte Ltd always endeavors to respond to usage questions or bug reports in a timely manner, and to resolve problems in due course. We offer free Technical Support by Email with support ticketing.

Our online ticketing system ensures that support requests are logged and tracked properly. A record is kept of each support request for both the user and our staff to view. This results in more effective communication, and a faster resolution to issues.

Customers on Technical Support receive a prompt response to their queries. The response may include resolution of the issue. Note that we cannot guarantee a resolution of all support issues, nor can we guarantee their resolution within a certain time frame.

Applies to

Customers who have paid for software licenses