Q: How do I create a support ticket?
Support ticketing is only available to users of our commercial (licensable) software, and is not available for freeware. Before submitting a support ticket do the following:
- Read the Help File (a fully searchable and printable PDF version for SyncBackSE is available here, and for SyncBackPro here).
- Try our Tutorials.
- Refer to our Knowledge Base.
- Search our Forums.
- Check you have the latest version installed. Install over your current version. Do not uninstall first.
Answer
To create a support ticket you must first Login or Register. When you are logged in you may Create a Support Ticket.
During the sign-up process you will be asked to enter your email address and password. Once you have submitted the form, an automated email will be sent to you.
Note: You must click the opt-in link in the automated email before the sign-up process is complete. This double opt-in ensures the owner of the email address does indeed wish for support ticketing, and protects the user against Spam. Please ensure your Spam protection allows emails from support@2brightsparks.com.
Once you have confirmed your wish to receive support ticketing, you may view your tickets by Logging In. You'll be able to see all your previous support tickets and the progress of any current support requests from within this area.
Support Ticketing ensures we keep the appropriate records of your support request and our response history to you. This helps us deliver a better service to all our customers as we respond more quickly, audit the effectiveness of our responses, and generally improve the quality of our support. In addition, analysis of our support performance, and the frequency level of specific support requests also leads to improving our software.
Applies to
2BrightSparks Support Area
