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Devices which mount using MTP/PTP (no drive letter allocated)
Devices which mount using MTP/PTP (no drive letter allocated) Users of mobile phones, tablets and similar devices are reporting that their devices'...
Last Modified: 2013-02-05 Number of views: 943
I did not submit a support ticket but emailed you a technical support question directly. Why did you not answer?
Q: I did not submit a support ticket but emailed you a technical support question directly. Why did you not answer? We often receive technical support questions that...
Last Modified: 2011-01-21 Number of views: 8275
Important information to include in a technical support ticket / request
Q: Important information to include in a technical support ticket / request Support Ticketing is only available for commercial licensees or by prior invitation. For...
Last Modified: 2012-12-05 Number of views: 6704
Receiving e-Mail Responses From 2BrightSparks
Receiving e-Mail Responses From 2BrightSparks This article details the steps you need to take in order to receive email responses from 2BrightSparks Pte Ltd. This...
Last Modified: 2012-12-05 Number of views: 6237
Searching the KnowledgeBase and FAQ Area
Effective Searching of the KnowledgeBase and FAQs Find what you want fast The easiest method of finding an article or FAQ in the Support Area is to use the search...
Last Modified: 2011-01-17 Number of views: 9223
Setup has detected that SyncBackPro/SE/Free is currently running. Please close all instances of it now, then click Ok to continue, or Cancel to exit.
Setup has detected that SyncBackPro/SE/Free is currently running. Please close all instances of it now, then click Ok to continue, or Cancel to exit The installer...
Last Modified: 2013-04-12 Number of views: 162


Frequently Asked Questions (408)
Extensive FAQs covering our company, commercial software, freeware, and Web Store.
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Find articles on technical issues relating to our software.
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Information about buying our software.
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Information relating to payments and our Web Store.
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Information about our Terms and Conditions, Privacy Policy, and Corporate Matters.


Most Viewed Articles
Assigning a permanent drive letter to an external USB drive / flash drive / memory stick in Windows
Assigning a permanent drive letter to an external USB drive / flash drive / memory stick in Windows Introduction This article provides information about assigning a...
Copying open / locked files with SyncBackSE/Pro
Copying open / locked files with SyncBackSE/Pro Open / locked files can only be copied by SyncBackSE/Pro when the following criteria are met: SyncBackFree...
Access Denied error message
Access Denied error message If a file cannot be copied because of an Access Denied error message it is because the  file security permissions are not set...
FAQ: I cannot get SyncBack to work with the Windows Task Scheduler. What's wrong?
Q: I cannot get SyncBack to work with the Windows Task Scheduler. What's wrong? There are a number of possible reasons: - Check to see what error message is returned...
Running SyncBack from an external storage device
Running SyncBackSE/Pro from an external storage device This article provides information about running SyncBack from an external storage device, e.g. USB flash memory,...
Known bugs, problems, and issues with SyncBack and their fixes
Known bugs, problems, and issues with SyncBack and their fixes This article provides information about known bugs with the latest release version of SyncBackSE,...
External exception E06D7363
External exception E06D7363 This article provides information about how to resolve the error External exception E06D7363 which may be given when an attempt is made to...
Logon failure: the user has not been granted the requested logon type at this computer. (0x80070569)
Logon failure: the user has not been granted the requested logon type at this computer. (0x80070569) If you receive this error from the Windows Task Scheduler then it...
Cannot copy file (87): The parameter is incorrect
Cannot copy file (87): The parameter is incorrect This error ( Cannot copy file (87): The parameter is incorrect ) occurs when a file over 4GB in size is being copied...
Common FTP errors and Socket Error messages
Common FTP errors and Socket Error messages This article provides information about common errors when using FTP with SyncBack V3 freeware or SyncBackSE V4.0.7 and...
FAQ: When I run SyncBackSE/Pro on Windows Vista (or later) it always prompts me with "A program needs your permission to continue". Why?
Q: When I run SyncBackSE/Pro Windows always prompts me with “A program needs your permission to continue”. Why? Windows Vista introduced some very strict...
Backing up Microsoft Outlook PST files
Backing up Microsoft Outlook PST files Introduction This article describes how to locate and backup Microsoft Outlook files. The Personal Folder file (.pst /...
0x80070005: Access is denied error message when scheduling a profile
“0x80070005: Access is denied” error message when you create a Scheduled Task This article provides information about the 0x80070005 error when...
FAQ: Where are my profiles settings stored?
Q: Where are my profiles settings stored? To make a backup of your profile use the Profiles > Export Profile menu item. With SyncBackSE/Pro you can also export...
FAQ: How do I backup to a CD-RW, DVD+RW, or DVD-RW disk?
Q: How do I backup to a CD-RW, DVD+RW, or DVD-RW disk? If you are using SyncBackPro (and are not using Windows 8) then simply create a profile that does a backup to...
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