Hi Arnold Jansen, when you created your 2BrightSparks support account you would have entered your SyncBackSE serial number. I have updated your support profile so that it now shows your OnClick Utilities serial number.
If you have any questions about the support area in future please log in to the support area and submit a ticket at:
Thank you once again for your custom.
Mike de Sousa
2BrightSparks Pte Ltd
Power with Ease - Indispensable Utility Software