Getting a critical error not to be one

[highstream]

Awhile back I had a thread about runs marked as failures, but I can't find exactly what you suggested for getting around the problem - or what I did at the time. In this case, it's a single error during the past two runs:
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\Windows\SoftwareDistribution\EventCache\{80795D73-5E72-4BD4-9902-9CA52F1CC853}.bin

Failed to copy from Left : Safe copy failed. Failed to rename temp file: File is locked (I:\Windows\SoftwareDistribution\EventCache\{80795D73-5E72-4BD4-9902-9CA52F1CC853}.bin): The process cannot access the file because it is being used by another process.
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What can I do to get this reclassified? I looked at the list before OKing the final run sequence, but didn't find this file, although it is easy to miss among so many. Thanks,

[Dave Wilkins]

Your previous question was about re-classifying errors about files it planned to copy having disappeared since the scan, so could not be copied (because they don't now exist). That's a special case.

You can't re-classify the error you just quoted, as it's a failure to copy files - that do exist - because the file on the Destination/Right is in use, so cannot be overwritten. That's a Critical Error in our philosophy.

You can possibly work round it by de-selecting that location from the scope, so the profile doesn't try. Or, if you can figure out what has the file open, close it.

[highstream]

I finally found the file. It was labeled Missing, Prompt Me. I chose Skip for now and the run then succeeded. Given the message, does that seem a reasonable choice. So far we (two forums) haven't figured out why it's a problem from the backup drive.

[Dave Wilkins]

Selecting Skip will only work for that particular run. You may want to consider Skip And Exclude (or, go into the Choose dialog and de-select (Exclude) it manually first, which is what I meant: that way, you won't need to be in attendance when the profile runs next)

Figuring out why the file on the Right is in use/locked (according to Windows) is not something we can do for you. It's sometimes related to AV software scanning things, but could ba a lot of things.