Thread Error: The handle is invalid

[KitchenSync]

I was running a Fastback to update a previous run. It ran for 27 minutes and then got "Thread Error: The handle is invalid " with a long page of thread traces.

It also had Non-Critical Errors (835) mostly in one sub-directory with messages

The hash value could not be computed: Cannot open file "....my filename...". Not enough quota is available to process this command

How do I react to this?

[Dave Wilkins]

Hi

You haven't actually said what you're backing up to or from? Or, your version number...

You might want to sign up for ticketed support and submit debugging info:

Signup details

http://www.2brightsparks.com/help/index.php?action=user

There's an article that explains the support ticket sign-up process at:

http://www.2brightsparks.com/help/index ... article=15

Please note that the forum and the ticket area are separate systems and currently require separate registration for each system. You can re-use the same credentials (if also 'vacant' on the 2nd system you register with) but you still need to register again/separately.

Generating & Sending Debug Information

http://www.2brightsparks.com/help/index ... rticle=144

http://www.2brightsparks.com/help/index ... rticle=143

[Dave Wilkins]

The bell finally rang

http://www.2brightsparks.com/help/index ... rticle=477

Note that if you're not using v6.1.1.22 or later, you may need to update to get the option that fixes this

I also forgot to mention (if applicable):

Please note that technical support for versions of SyncBackSE and SyncBackPro prior to version 6 has officially ceased. Any technical support given is provided at our sole discretion and should not be treated as a precedent in any way. We reserve the right to discontinue any dialogue regarding unsupported versions, either for a current ticket/post, future tickets/posts or both. No further updates, fixes, or changes will be made to unsupported versions of SyncBackSE or SyncBackPro.