FTP Profile Locking up SyncbackPro

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FTP Profile Locking up SyncbackPro

Postby invertedflight » Tue Feb 21, 2012 2:06 pm

I've run SE for years and just upgraded to Pro. I imported one of my SE profile into Pro which simply mirror the contents of a local folder to my webserver via FTP. This profile has always worked fine and in Pro the FTP connection tests works fine. When I actually run the profile SyncBackPro just locks up right as it starts to scan the server. By 'locks up' I mean that the progress bar is doing that left-to-right scanny thing, but I cannot do anything with the program, and have to manually close it with the task manager.

I have Pro V6.0.12.0 running on Win 7 Pro x64.

Another only slightly annoying issue I'm having is that when I have the SyncBack window selected/active, another program I use (Synergy, to share/mouse keyboard with another computer) loses functionality. This is probably a windows thing but other software doesn't do this and I don't know why.

Thanks for your help!
invertedflight
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Re: FTP Profile Locking up SyncbackPro

Postby Dave Wilkins » Tue Feb 21, 2012 2:44 pm

Have you tried simply creating a new profile from scratch? Could be something has got slightly corrupted in the Import.

Suggest do so, and if you still have problems, we'd need you to set debug-out, run the profile again, and generate/forward a Support Zip (immediately after restarting Pro if you need to force-close it: do not edit the profile before you do)

Generating & Sending Debug Information

http://www.2brightsparks.com/help/index ... rticle=144

http://www.2brightsparks.com/help/index ... rticle=143

Note that this would need to be via the Support Ticket area. We know you have an account already but are unable to log in for some reason, which we'd need to solve. As per the earlier direct email exchange, we'd need an email from you with the password (to test), or the OK to change the password (preferably with a suggestion)

http://www.2brightsparks.com/help/index.php?pf=usr

to try it, mail info@2brightsparks.com to solve it (we obviously cannot discuss passwords on an open forum)
Dave Wilkins
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Re: FTP Profile Locking up SyncbackPro

Postby invertedflight » Tue Feb 21, 2012 4:19 pm

Well, the new one seems to work fine. Thanks.
invertedflight
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