Failed to copy source: Cannot copy file (5)

[Twisty]

Hi 2BS. I have just dwnloaded SynchBack Freeware to test before possibly buying the SE version. I created a profile and did a simulated run )no progress bar was visible), and then read the log produced and found that two files (described as critical) could not be copied as access was denied. This is the log report

Source Drive Type Fixed
Source Volume Name ACER
Source Volume Serial 0954-16DC
Source Max. Component Length 255
Source Properties Case Preserved, Unicode
Source Format FAT32

Dest. Drive Type Fixed
Dest. Volume Name Elements
Dest. Volume Serial F056-F676
Dest. Max. Component Length 255
Dest. Properties Case Preserved, Case Sensitive, Unicode, ACLs, Supports Compression
Dest. Format NTFS

Files Changed (all) 23
Files Changed (not excluded) 23 (100%)
Deleted/Missing 23 (100%)

Filename Changed
\AdobeDebug.txt Not in destination, Source copied
\AUTOEXEC.BAT Not in destination, Source copied
\boot.ini Not in destination, Source copied
\bootfont.bin Not in destination, Source copied
\BOOTSECT.DOS Not in destination, Source copied
\cltest.txt Not in destination, Source copied
\CONFIG.SYS Not in destination, Source copied
\FileRecovery.log Not in destination, Source copied
\hiberfil.sys Not in destination, Failed to copy source: Cannot copy file (5): Zugriff verweigert
\IO.SYS Not in destination, Source copied
\LOLG.TXT Not in destination, Source copied
\lvcoinst.log Not in destination, Source copied
\MCE.TAG Not in destination, Source copied
\moduleName.txt Not in destination, Source copied
\MSDOS.SYS Not in destination, Source copied
\NTDETECT.COM Not in destination, Source copied
\ntldr Not in destination, Source copied
\pagefile.sys Not in destination, Failed to copy source: Cannot copy file (5): Zugriff verweigert
\photodex-presenter-install.log Not in destination, Source copied
\PRELOAD.AAA Not in destination, Source copied
\rapport.txt Not in destination, Source copied
\rollback.ini Not in destination, Source copied
\YServer.txt Not in destination, Source copied

Copied 21
Critical Errors 2


I am trying to copy all files to an external drive

what am i doing incorrectly? I am running Windows XP Professional

[Dave Wilkins]

Hi

1) You're working on a false premise regarding the relationship between the free & commercial versions. SyncBack freeware is not the evaluation version of the commercial versions - it's a different (earlier) incarnation, and has many limitations over the commercial versions, and has a completely different user interface. You can evaluate the commercial versions for 30 days anyway

http://www.2brightsparks.com/assets/sof ... _Setup.exe
http://www.2brightsparks.com/assets/sof ... _Setup.exe

The differences are here

http://www.2brightsparks.com/syncback/compare.html

Do not uninstall the freeware or you will defeat the auto-profile import feature. SE imports from the freeware, Pro from SE, so if you want to try both - see below - install in the obvious order. If you only want to try Pro, you can uninstall SE afterwards. There is no automated process of importing profiles into Pro from the freeware, though you can manually export them from the freeware and manually import into Pro.

The SE & Pro versions can be installed in parallel with the freeware and/or each other. Do not install any 'model' to the same folder as another (just accept the default folders for an easy life). The SE & Pro versions will uninstall cleanly if you decide not to purchase. If you do decide to purchase, the serial number will unlock whichever version you decide to license. There is no need to uninstall the 'trial' and download a 'registered' version. Entering the serial number converts the former to the latter. Any version you decide not to keep will uninstall without affecting the version you do keep (if any).

(Note: any auto-profile import will not include the schedules (to avoid double-triggering). If you want to switch your scheduled profiles over, you need to delete them from the version where they were created and re-create them from the version where you want them. A manual export/import, on the other hand will include schedules (the export routine doesn't know you're exporting for the purposes of re-importing: could be as a backup, so it includes a copy of the schedule in the export package), so you'd need to manually delete duplicate schedules if you keep both copies of the profiles 'active', otherwise they'll clash / run twice)

2) You are hitting 'Access Denied' (Zugriff verweigert) errors. This is a Windows issue, and generally not something we can offer support for one-to-one (it's hard enough when you can see the settings involved, impossible when you cannot), but we do have a Knowledge Base article on it

http://www.2brightsparks.com/help/index ... rticle=205

Those particular files are part of Windows, and cannot be excluded in the freeware (if you try and copy the whole of C) because you cannot exclude at the root level or the file level (the commercial versions can...) but this brings up the issue of why you are trying to copy the whole drive? > > >

3) As per

http://www.2brightsparks.com/help/index ... rticle=148

none of our software is designed to back up an entire system (such that you could boot from or restore from that backup). You need imaging software for that. Our backup programs (all of them) are file-based data backup utilities, and are not designed to back up an entire system drive

Note that it's not the files that are described as Critical (SyncBack has no idea how important or otherwise a file is - a file is a file, as far as it is concerned) - it is the error that is Critical (could not copy)

I'm not sure why you are only copying the root files (and nothing in any folders)? That won't get you very far... but (as already mentioned) the product/s are not designed to copy system disks anyway

[Twisty]

Hi Dave and thanks for the very quick response. Firstly let me clear up myself a little. I am working n my own home computer and not a professional so reading digesting your extremely detailed response will take a little while.

Having lost many photos becasue i had not previously backed up my system (including all files), I believed that Synch BackUp would just copy every file onto a dedicated backup External Drive, not knowing or understanding the issues which you mentioned.

As I said in my first post, I was trying, and also knowing there is a 30 day trial period but having had bad issues with previous trial programmes, but having read many positive reviews, decided the freeware was the easiest option at this time before moving up to SE (Pro is nt for me - wayyyyy to techie)

However, it seems that I need to first read your answer thoroughly before proceeding further.

Once again, thanks for the very comprehensive reply to my question. Even now, on the face of it, I beleive your products look great and do work and i will be going with the SE.

Keep up the great work, but can you simplify replies for me please hahahahahha

Twisty